SCHOOLTV - PRIVACY POLICY

Our commitment to privacy

This Privacy Policy sets out our commitment to protecting the privacy of personal data provided to us, or otherwise collected by us, offline or online, including through schooltv.me.uk, schooltv.me, any subdomain of these domains, any SchoolTV.me social media profiles and any of our other services (together the Site).

In this Privacy Policy, SchoolTV, SchoolTV.me.uk, we, us or our means SchoolTV UK Ltd (with company number 14313269). SchoolTV is the controller and is responsible for your personal data.

SchoolTV.me.uk, its staff, volunteers and interns who operate the site respect and are committed to maintaining the privacy of all individuals and Schools who we deal with. This policy (the Privacy Policy) sets out how we deal with the collection, security, quality, use, handling and disclosure of your personal data. It is important that you read this Privacy Policy together with any other Privacy Policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

  1. What type of data do we collect and hold?

    SchoolTV collects:

    • Personal data: personal data about you to enable us to provide certain services to you. The types of personal data that we may collect include but may not be limited to your name, address, telephone number, e-mail address, date of birth, bank/credit card details, gender, occupation, educational and work history and the internet protocol (IP) address of the computer you are using.
    • Non-personal data: This information includes the search terms you have used on our Sites, the pages you have visited and various log information including information about your browser such as the type and language, the date and time of your request and cookies to identify your browser. Non-personal data is not capable of identifying the individual user.

  2. When do we collect personal data?

    We collect personal data from you in a few different ways including when you provide personal data to us over the phone, in person, by email, completing a form or through the use of the Sites. You can browse through the Sites without telling us who you are or providing any personal data. We will collect personal data from you:

    • When you make a purchase:  To finalise a purchase and issue receipts we collect and hold your name, address, e-mail address, phone number and credit card or bank account details. This data may also be used to verify your identity should you contact us for information about your purchase history.
    • Requesting merchandise: You can request SchoolTV merchandise which we will send out to you. To do so, you will need to provide your email address, address, name and occupation. When you participate in or register for an event: You can register your interest in participating in an event or fundraising challenge. At this time you would need to provide your name, age, gender and contact details.
    • Registration to SchoolTV.me.uk Schools: You can register to be a SchoolTV.me.uk member through SchoolTV.me.uk. To do so, you will need to provide your email address, name, school, photo of yourself, profile, username and password.
    • Update service: Whether you are a member or not, you can sign-up to receive updates about SchoolTV.me.uk through the Sites. To do so, you will need to provide your email address and, depending on the service, other information including name, occupation and interests (related to SchoolTV and the work that we do).
    • Posting information on the Sites: You may choose to post Personal Information about yourself on the Sites. Any information that is disclosed on the Sites becomes public information and we recommend that you exercise caution when disclosing Personal Information on the Sites.
    • Stories: You may choose to submit a story for publication on the Sites. To do so, you may need to provide your name (or a pseudonym), age, gender, post code and email address.
    • Surveys: You may choose to participate in surveys on the Sites. To do so, you may need to provide your age, gender, post code and email address.

    We may also collect personal data from you from time-to-time to update your existing information.

    When we collect personal data from you, we expect you will only provide information that is accurate, complete and up-to-date. Please keep us informed if your personal data changes. We will only collect personal data by lawful and fair means, and not in an unreasonable or intrusive way.

    If we are not able to collect personal data about you we may not be able to provide you with products, services or assistance to the extent that they require us to collect, use or disclose personal data.

  3. When do we collect non-personal data?

    As you navigate through the Sites or conduct searches on the Sites, non-personal data (including log information such as your page request, date and time of your request and cookies that identify your browser) is collected without you actively providing it. This information allows us to understand how the Sites are used and identify ways in which it can be improved.

    Cookies
    Cookies are pieces of information sent to your computer’s hard disk when you access information on that site. Each time you use your computer to access the same site, the information that was previously received is sent back to the site by your browser. Cookies do not identify individual users and do not allow us access to personal data about you. However, when you visit a Site operated by us, our servers may record non-personal data about your usage, the time and duration of your visit, the pages you visit and style settings.

    If you do not agree to the use of cookies, you can set the preference on your browser to remove all cookies and reject cookies in the future, but this may mean you do not have full access to the Sites' features.

  4. How do we use the information we collect?

    We have set out below a description of all the ways we plan to use your personal data and the legal basis we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Purpose/Activity Type of data Type of data
    To register you as a new customer (a) Identity data
    (b) Contact information    		 Performance of a contract with you
    To process your order and provide services to you:
    (a) Manage payments, fees and charges
    (b) Collect and recover money owed to us
    (c) Responding to any queries or requests from you.    		 (a) Identity
    (b) Contact
    (c) Financial
    (d) Transaction
    (e) Marketing and Communications    		 (a) Performance of a contract with you
    (b) Necessary for our legitimate interests (to recover debts due to us)
    To manage our relationship with you which will include:
    (a) Notifying you about changes to our terms
    (b) Notifying you of changes to our services
    (c) Asking you to take a survey about our services or provide feedback to us    		 (a) Identity
    (b) Contact
    (c) Profile
    (d) Marketing and Communications    		 (a) Performance of a contract with you
    (b) Necessary to comply with a legal obligation
    (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
    To administer, protect and improve our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
    (b) Contact
    (c) Technical    		 (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
    To carry out recruitment for employees and volunteers (a) Identity
    (b) Contact
    (c) Profile
    (d) Education and employment history    		 (a) Necessary for our legitimate interests (to recruit employees and volunteers)
    To carry out marketing and make suggestions to you about other of our services which might be of interest to you. This may be by mail, telephone, email and SMS. (a) Identity
    (b) Contact    		 Necessary for our legitimate interests (to develop our products/services and grow our business)
    To update you (as a supporter) on our activities and progress. (a) Identity
    (b) Contact    		 Necessary for our legitimate interests (to grow our business)

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    Non-personal data: Non-personal data may be used and combined with personal data to provide better services to users of the Sites, customise the Sites based on your preferences, compile and analyse statistics, recruit new supporters and trends and otherwise administer and improve the Sites for your use.

  5. Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can opt out of marketing communications at any time.

  6. Who we disclose our information to

    SchoolTV may disclose your personal data for the purpose for which it was collected.

    In addition, personal data that you provide (including information you communicate with us) may be disclosed to our management and personnel, third party service providers we use in conducting our activities (e.g. mailing service, payroll provider, cloud software provider), professional advisers and funders. This may include companies and individuals that perform certain functions on our behalf such as sending mail, providing marketing assistance and processing credit card payments. Such agents will have access only to the personal data necessary to perform their functions but may not use this information for other purposes. When disclosing this information we may take steps to ensure that the recipient is bound by confidentiality and privacy obligations in accordance with data protection laws.

    We will not disclose the personal data that you provide to advertisers or other organisations without your express consent.

    Some of the third parties to whom we disclose your personal data may be located outside the UK. In particular, we use AWS (UK based servers) and Insightly (US based servers) to help provide our services, both of which may transfer your personal data outside of the UK (including to the US). We ensure a similar degree of protection is afforded to your personal data by:

    1. only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and/or
    2. using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

    Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

    Your legal rights
    Under certain circumstances, you have rights under data protection laws in relation to your personal data.

    • Request access to your personal data to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of your personal data of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
      • if you want us to establish the data's accuracy;
      • where our use of the data is unlawful but you do not want us to erase it;
      • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and/or
      • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Right to withdraw consent. Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us using the details below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  7. Third Party Links

    This site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  8. Complaints process

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Our contact details are set out at the end of this Privacy Policy.

  9. How we protect your information

    SchoolTV has implemented a range of procedures to protect your personal data from modification, misuse, disclosure, loss and unauthorised access. This is done through our technology infrastructure, our internal risk management framework and security policies and procedures, and for all payments and communications through our website via a secure server.

    It is important to remember that no internet transmission is ever completely secure or error-free and the Sites may contain links or references to other websites to which this Privacy Policy might not apply. You should always read the privacy policy of every website you visit, especially when you provide personal data.

  10. Data Retention

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

    Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

  11. Changes to this Privacy Policy

    We keep our Privacy Policy under regular review. We may from time to time change this Privacy Policy and will post updated versions of this Privacy Policy on the Sites. Users of the Sites or our services are advised that continued use of the Sites or our services following any changes means you accept the changes, regardless of whether you have been given specific notice of the change.

  12. How to contact us

    We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

    Our Data Protection Officer is:

    Mr Robert Leishman

    Email: enquiries@schooltv.me